Success is relative, poet T.S. Eliot once said. “It is what we can make of the mess we have made of things.”
For participants in CSP’s 2011 Outlook Survey, the past year has presented a supreme challenge to grow inside sales even as the national and local economies sputtered and fuel demand slumped. The annual survey, which polled 188 retailers representing thousands of stores on business conditions in the past year and their plans for the next, was conducted in mid-October.