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On the desk of each executive at Kum & Go L.C. sits a small triangle. It symbolizes the Greek letter delta, which in mathematics signifies change. You can also consider it the keystone of this retailer’s business strategy.
“You have to be comfortable with change, which I don’t think is that unique in retail but I think we attempt to do it at a higher-level pace than others,” says president and CEO Kyle J. Krause in an exclusive sit-down interview with CSP.
“Really, it’s that strive to be the best. There are other great retailers in our space and retailers we compete against, and so the desire for us is to ask: ‘How can we be the best c-store chain in the country?’ You have to keep changing to do that.”
