CSP Magazine | November 2011

FDA, Where's the Praise?

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The child strained to complete a bite-size puzzle. She manipulated and fussed and, after several tries, finally figured it out. The instructor watched and smiled passively as the 6-year-old looked up, awaiting words of approval. But the praise never came.

I was taken back to this scene, played out at a Montessori school six years ago, when I recently saw that Lawrence Deyton, director of the FDA’s Center for Tobacco Products, denied an altogether reasonable request by the National Association of Tobacco Outlets (NATO) to send a “positive reinforcement” letter to retailers who pass the agency’s compliance inspections.

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Full coverage of CSP's Outlook Leadership conference.

CSP's coverage of the 2011 NACS Show.

Read on for crucial metrics and practices that will elevate car wash.

Regulation of past, present and future at heart of CSP tobacco meeting presentations.

Influx of e-cigarettes is leaving retailers to their own devices.

Meet the finalists in CSP's Retailer Choice Best New Products Contest.

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