No Mystery in Success

By  Mitch Morrison, Vice President & Group Editor

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When the checkout line serpentines around the coffee bar, what do you do?

When the toilet paper and hand towels run low in the restroom, who makes sure they don’t go empty?

When the pots of coffee empty to less than a cup, who’s replacing it with a freshly brewed pot?

Simple questions, easy answers, difficult execution.

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