ATLANTA-- RedPrairie Corp., a global supply chain and retail technology provider, announced that it has made this year's InformationWeek 500, an annual listing of the nation's most innovative users of business technology. Winners were announced on Sept. 11, 2012, at the information technology publication's awards ceremony in Dana Point, Calif.
RedPrairie received this award based on a strategic internal initiative to upgrade its phone system and call center capabilities. As a global organization with customers located in more than 50 countries, RedPrairie offers customer support 24 hours a day, 365 days a year. By adopting a software-based phone client, RedPrairie was able to unite its global support team while enabling more than 200 users to remove the physical phones from their desks and move to a more agile and mobile work style.
"The InformationWeek 500 has recognized the most innovative users of business technology for 24 years, and this year's innovations were particularly impressive," said InformationWeek editor in chief Rob Preston.
"The recognition by InformationWeek shows that when organizations are willing to put the customer first, seemingly routine business processes can be transformed into strategic opportunities to improve customer satisfaction and employee performance," said John Kopcke, chief technology officer at Atlanta-based RedPrairie. "We are proud of RedPrairie's ranking on the InformationWeek 500."
In addition to the call center upgrade, RedPrairie's sid that it has launched RedPrairie Support Cloud, a self-service, interactive support portal that provides immediate access to any type of support need, including product support, product documentation, training opportunities, community-based forums and user group communities.
For more than 35 years, RedPrairie has offered supply-chain, workforce and all-channel retail solutions. Installed in more than 60,000 customer sites across more than 50 countries, RedPrairie solutions adapt to help ensure visibility and collaboration between manufacturers, distributors, retailers and consumers. It offers multiple delivery options, flexible architecture and 24/7 technical and customer support.
Click here for more details on the InformationWeek 500.