FORT LEE, N.J. -- Supermarkets continue to be the primary channel where consumers purchase groceries, but they are continuing to face challenges from other retail formats, said Perception Research Services International (PRS), which unveiled results from its second annual shopper research survey focused on grocery sales and shopping trends.
PRS' survey results indicate that supermarkets are still where most shoppers (91%) have purchased groceries in the past three months (in line with last year's 92%) and mass merchandisers are still their largest competitive threat (73% purchase groceries there, down from 76% in 2011). But this year's data shows that dollar stores are gaining momentum as the percentage of shoppers who purchase groceries at dollar stores has increased, from 32% in 2011 to 35% in 2012. Alternatively, levels at drug and convenience are holding steady relative to last year (46% and 47% and 23% and 24%, respectively).
(For previous CSP Daily News coverage, and for more on dollar store channel blurring, see Related Content below or the October issue of CSP magazine.)
While consumers purchase beverages and food generally at the same rate across mass merchandisers and dollar stores, cleaning supplies and personal care items are purchased more often at dollar stores. In addition to these items, shelf stable products at dollar stores are most competitive with mass merchandisers.
These findings are consistent with 2011 results where shoppers indicate buying less cleaning and personal products in supermarkets in the past three months. This preference to purchase these items at dollar stores is driving the shift away from supermarkets and mass merchandisers.
This survey also reveals that shoppers target specific retailers for different needs, specifically:
Ever since the Great Recession of 2008, shoppers have been trying to reduce their grocery bills. During 2012, more shoppers utilized sales/coupons (83%) and quantity/size control (70%) to save money than in 2011. Most importantly, this year significantly more shoppers claimed to have switched brands to curb costs (61% vs. 49%). And while this might not be surprising among older shoppers who may be having to make do with less, it is also apparent among 18 to 24 year olds who are establishing shopping patterns for many years to come.
This could have broad implications for brand manufacturers, said PRS.
"Our latest findings on grocery shopping indicate how very discerning today's shoppers are--about their venue preferences as well as brand choices," said Jonathan Asher, executive vice president at PRS. "Retailers must understand their competitive strengths and capitalize on them, while also making the necessary adjustments to their offerings to seize opportunities for a larger slice of the pie as shoppers are more open to new shopping possibilities than they have been since the 1950's with the advent of large, supermarket chains."
This online study was conducted among more than 1,500 shoppers, aged 18 and above, during June 2012.
Fort Lee, N.J.-based PRS specializes in shopper research to develop, assess and improve in-store communications, including packaging and merchandising systems. It conducts studies on behalf of marketers, designers and manufacturers, including: qualitative research, on-shelf packaging assessments, in-store, online and with PRS Eye-Tracking.