Walgreens Casting Wider Web of Convenience

Drug store chain expands online offering to include pickup service

Published in CSP Daily News

DEERFIELD, Ill. -- Drug store giant Walgreens has expanded its "Web Pickup" service at locations throughout the Indianapolis area, allowing shoppers to browse over the Internet at Walgreens.com and pick up orders at a Walgreens store in as little as an hour.

Indianapolis is the second full market rollout for the program, which is also currently available throughout Chicago and at a number of stores in San Jose, Calif.

"Our customers value choice, control and convenience, and Web Pickup brings all of these together to cater to on-the-go shoppers," said Sona Chawla, president of e-commerce for Deerfield, Ill.-based Walgreens.

She added, "We've developed many innovative ways to engage our growing numbers of online shoppers and to make Walgreens.com a great shopping experience. By adding the convenience of in-store pickup and soon more curbside delivery locations, we're making shopping easier than ever before—especially heading into the holidays and winter months."

Web Pickup is now available at 71 Walgreens locations in the Indianapolis metropolitan area. Most non-prescription items found in-store are available online through the service. Curbside delivery, now offered at select stores, will be added to most Web Pickup locations in the coming months, the company said in a statement.

By visiting the Web Pickup site, www.walgreens.com/webpickup, shoppers can build a cart of any size and dollar amount for pickup at any participating store in as little as one hour. Payment is provided online and users have the option to receive either a text message or email notification once their order is ready. Orders can be picked up at the photo counter at participating stores.

Stores offering curbside service also feature designated parking spots for Web Pickup customers. A $20 minimum order is required for curbside delivery.

"To shop online anywhere, any time and be able to pick up in as little as an hour is a great convenience, especially for busy moms, those with children in the car, our mobility challenged customers who have trouble walking the aisles and many others," Chawla said. "More and more customers enjoy the convenience and intuitiveness of our website as well as the wide product selection. With Web Pickup they get this, along with the ability to pick up their orders immediately without having to pay shipping charges."

Web Pickup is one of the many new services now available at the recently transformed Walgreens health and daily living stores throughout Indianapolis. These locations feature a new store design, services and format, including beauty department enhancements and expanded fresh food offerings.

A core focus of the health and daily living stores is the new pharmacy, health and wellness experience, which in many locations includes a pharmacist stationed in front of the pharmacy counter to consult with patients; private consultation rooms; health guides to help customers navigate their health care options; self-serve prescription kiosks; and "Take Care Clinics" for walk-in medical care.

Walgreens is one of the nation's largest drug store chains with fiscal 2011 sales of $72 billion. The company operates 7,786 drug stores in all 50 states, the District of Columbia and Puerto Rico.

Click here for previous CSP Daily News coverage of Walgreens.