Jack in the Box Selects Lawson for QSR, C-Store HR

Will offer pay cards, online benefits enrollment, more

Published in CSP Daily News

SAN DIEGO -- Jack in the Box Inc. has licensed Lawson Software's Employee and Manager Self-Service and ProcessFlow Integrator applications to enhance operational efficiencies and employee service companywide, including for its more than 2,000 Jack in the Box restaurants and 50 Quick Stuff convenience stores.

The contract was signed in Lawson's second quarter of fiscal 2007, which ended Nov. 30, 2006.

An existing Lawson Human Capital Management customer, San Diego-based Jack in the Box has approximately 45,000 employees.

The Lawson applications will enhance the current Lawson system that Jack in the Box uses for managing payroll and will help streamline benefits administration for employees at the company's corporate and regional offices, distribution centers, Jack in the Box restaurants and Quick Stuff c-stores.

In the past, Jack in the Box Inc. used paper-based processes to manage annual employee benefits enrollment and distribute paychecks to its geographically dispersed workforce. The new Lawson applications will centralize and automate these workforce management processes on a single system while giving employees self-service access to view and maintain their own human resources information.

Support for pay cards was a key factor in Jack in the Box Inc.'s decision to extend its Lawson Human Capital Management system, it said. Once the restaurant company implements the new applications, it will replace paper paychecks with plastic cards that Jack in the Box and Quick Stuff employees can redeem for cash at local banks or use like a debit card wherever they wish. This will enable the company to reduce administrative costs by eliminating the need to print, cut and distribute paper paychecks. And, employees will have access to their complete pay statements online via in-store kiosks or any Internet-enabled computer.

The Lawson Employee & Manager Self-Service application also will enable Jack in the Box and Quick Stuff employees to manage their benefits enrollment and update their benefits information online, while giving managers access to key data about their direct reports. And, by standardizing human resources processes between the company's corporate office and retail stores and automating time-consuming manual processes, Jack in the Box said it believes the unified Lawson system could help improve its bottom line.

St. Paul, Minn.-based Lawson's customers include 10 of the top 25 specialty retailers, seven of the top 25 grocery chains, eight of the top 25 global retailers, six of the top 25 foodservice chains and eight of the top 30 U.S. c-store companies, it said. It provides software and service solutions to customers in manufacturing, distribution, maintenance and service sector industries. Solutions include enterprise performance management, supply chain management, enterprise resource planning, customer relationship management, manufacturing resource planning, enterprise asset management and industry-tailored applications.