Daily's Selects NCR's Radiant Technology

Retailer also implementing NCR's Customer Self Service foodservice solution

Published in CSP Daily News

JACKSONVILLE, Fla. -- First Coast Energy LLP has selected NCR Corp.'s Radiant point-of-sale (RPOS) technology solutions to improve service and reliability at its Daily's convenience stores in Florida.

Daily's is the first Shell-branded convenience store chain to select NCR RPOS following the recent announcement that the NCR software and hardware solution is now available as a consumer transaction technologies option for Shell locations in the United States.

"We operate in an extremely competitive retail environment," said Aubrey Edge, CEO at First Coast Energy and Daily's. "At Daily's, our focus is always on the customer experience. We selected the NCR RPOS solution because we wanted to improve our speed of service, grow our food service capabilities, and improve uptime. With NCR, Daily's will utilize advanced marketing capabilities to better engage our shoppers and create a nicer, more personal, shopping experience."

Foodservice is a growing trend in the petroleum and convenience store space and a critical component of the Daily's offer. Daily's has also opted to implement NCR's Customer Self Service (CSS) food ordering solution, which creates a consistent consumer food experience. This solution combines software used both by the shopper for ordering and the employee for food preparation, creating a fast, efficient and reliable experience. The complete software and hardware solution is built to work with mobile payments and loyalty programs, two additional ways for Daily's to separate its experience from its competitors.

"Daily's has multiple retail customer touch points in fueling, dining and general retail and is the perfect environment for a complete NCR software and hardware retail solution," said Eric Stecker, vice president and general manager for petroleum and convenience at NCR Retail. "Our focus in working with Daily's is to make the everyday easier for their employees and shoppers who are at the heart of their business. This technology allows Daily's to increase the speed of transactions and evolve how they market and serve customers going forward."

NCR's solutions serve more than 60,000 petroleum and convenience sites around the world. The Duluth, Ga.-based company is a global leader in consumer transaction technologies. With its software, hardware and portfolio of services, NCR enables more than 485 million transactions daily across retail, financial, travel, hospitality, telecom and technology and small business.

First Coast Energy was founded in Jacksonville, Fla., in 1997. It owns, operates or distributes Shell gasoline to 187 stations and stores in Florida and southeast Georgia. The company's large c-stores are called Daily's, located throughout Northern Florida, from Jacksonville to Miami, with the greatest concentration of stores in Jacksonville. The 28 Daily's-branded stores are open 24 hours a day, seven days a week.

Part of CSP's 2014 Convenience Top 101 retailers