Bobby & Steve's Auto World Cleans Up HR With PeopleMatter

Talent management software "buffs out" inefficient practices

Published in CSP Daily News

EDEN PRAIRIE, Minn. -- Bobby & Steve's Auto World, an automotive care and convenience store retailer, and PeopleMatter, a human resources (HR) software provider for the service industry, have announced a collaboration to streamline hiring, training and scheduling practices.

The Eden Prairie, Minn.-based, all-purpose auto-care convenience chain's six locations bring more than 300 employees onto the PeopleMatter Platform.

The culture at Steve & Bobby's Auto World's is designed around people who are "alive, alert, awake and enthusiastic." The chain also has a distinct place in the convenience store market with its focus on foodservice as well as automotive services such as car washes, towing, detailing and automotive care; however, the company said it believes what really differentiates it is the ability to bring customers back.

The leadership team at Steve & Bobby's Auto World understands that the type of service that creates customer loyalty comes from hiring and developing the right team. To ensure consistent hiring and enhance the company's HR practices, Steve & Bobby's Auto World will implement three of PeopleMatter's HR modules over the coming months:

  • People Matter HIRE to identify, hire and onboard candidates quickly with applicant tracking, screening and onboarding tools that manage the entire process.
  • PeopleMatter LEARN to develop a trained workforce by helping leaders build content, create and assign courses, and track progress all within one employee training management system.
  • PeopleMatter SCHEDULE to create accurate weekly schedules many months in advance; provide automatic updates; and to notify team members instantly via web interface, the PeopleMatter mobile app or phone using Siri-like "D."

"PeopleMatter has definitely made us consistent in our operations and our profitability. We can now share employees and applicants throughout of all our stores," said DeAnn Scheeler, director of HR for Steve & Bobby's Auto World. "We also have improved communications, so we have more team members involved in the services we provide. The PeopleMatter Platform helps us provide more uniform customer service for our advocates, which is what we call our customers, to ensure they have the same great experience at every location."

Pre-screening assessments, tax credit screenings and employment background checks flow directly into HIRE's online job application. Web-based applications allow job seekers to apply 24/7 and to select multiple locations. Leaders at Steve & Bobby's Auto World can now choose the best candidates and move them quickly through the hiring process. LEARN lets the company create or upload videos, PDFs, SCORM courses and tests to ensure the entire team provides the same high-quality service.

"We designed the PeopleMatter Platform to empower today's service-focused workforce and make their jobs easier," said Nate DaPore, president and CEO of Charleston, S.C.-based PeopleMatter. "Our platform allows teams--like those at Steve & Bobby's Auto World--to focus on providing outstanding customer service instead of time-consuming HR processes."

Keywords: 
back office