How Consumers Make Healthy Choices at Restaurants
Not the best news for foodservice operators, says NPD
Published in CSP Daily News
CHICAGO -- Consumers' first line of defense in healthy consumption when they eat out is cutting an item out or cutting down on an order, which is not the best news for foodservice operators, reported The NPD Group, a leading global information company.
Instead of selecting a healthier menu item, consumers say they are more apt to cut out desserts, have water instead of revenue-generating beverages or get a smaller portion when seeking a healthier meal from a restaurant, according to a soon-to-be-released NPD foodservice market research report.
In addition to cutting down or out, foodservice consumers look to healthier choices in protein, preparation, or fit with their diet, finds the NPD study, "Healthy at Foodservice--Consumer Expectations Put in Perspective."
The report, which examines key order drivers, phrases consumers associate with healthy eating and target markets for healthy eating away-from-home, also finds that consumers order healthier preparations for foods ordered, including ordering smaller portions.
NPD reports that while more than 50% of adults say they eat healthful meals always or most of the time at home, only 25% say they eat healthy foods when they go out to eat.
The variance in part reflects differences in consumers' priorities, which change depending on where they eat. According to the NPD study, of those consumers not ordering healthy when they dine out, 37% said that when they go out to eat, "I want to eat what I want to eat," and 23% said that "I want to indulge when I go out to eat."
"The bottom line is that even with an increasing number of restaurants offering healthier menu items or posting calories and other nutritional information, at the end of the day, consumers see dining out as a treat, an indulgence," said Bonnie Riggs, NPD restaurant industry analyst. "Operators and foodservice operators are in a challenging position trying to balance meeting their customers' wants and needs, like any successful marketer should do, and meeting societal responsibilities. A first step is understanding healthy from the consumers' perspective."
The NPD Group, Chicago, provides global information and advisory services to the automotive, beauty, entertainment, fashion, food/foodservice, home, office supplies, sports, technology, toy, video game and wireless sectors.