Walgreens Expanding Makeover

More food, wine, beauty; lower shelves, bigger signs among changes coming

Published in CSP Daily News

DEERFIELD, Ill. -- The Walgreen Co. is about to get a new look as the drugstore chain expands a test to make its stores more open, more colorful and easier to shop, according to The Chicago Tribune. The company is adding more food and wine, expanding its beauty aisles and preparing this summer to bolster electronics, said the report.

The retailer is also lowering the heights of shelves and installing bigger and more colorful signs to help shoppers navigate the aisles, the report added.

The new format, called "customer-centric retailing," is slated to roll [image-nocss] out to 2,500 to 3,000 stores by this fall from 700 now, Walgreens CEO and president Gregory Wasson said Tuesday in an earnings conference call cited by the newspaper.

The company's first test was concentrated in Houston and Dallas. Wasson declined to reveal where the next test market will be.

"As we've said before, this is an ongoing process with many checkpoints along the way to allow us the opportunity to tweak and refine as needed," said Wasson. "As we move into the next phase, we'll continue to build sales, take work out of stores, lower inventory and, most importantly, improve our customers' overall shopping experience."

As part of the makeover, Walgreens eliminated about 3,500 products from stores to focus on fewer, better-selling items. The move culled $500 million of inventory and lowered labor costs as restocking was reduced.

Almost 40% of Walgreens sales come from the front end of the store, said the report, everything that does not come from the pharmacy
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Sales at the 31 pilot stores are up 2%, outperforming a control group of stores and suggesting that the makeover will spur revenue growth, Wasson added. Market share in Houston and Dallas remained unchanged to up slightly as the stores changed over, a result the company said was encouraging. Stores were converted for about $40,000 to $50,000 each, the report said.

While only 30% to 40% of Walgreens stores will make the change to the new format this year, all of the 7,180 drugstores nationwide will dedicate more space to skin care and vitamins, the Tribune reported.

And 5,000 stores are on track to carry beer and wine by the end of the year, it added.

"We believe initiatives to improve both shopping experience and inventory management remain on track," Standard & Poor's equity analyst Joseph Agnese said in a report cited by the paper.

Details of the store makeovers came as Walgreens reported net income for its second fiscal quarter, which ended February 28, rose 4.6%, to $669 million, or 68 cents a share, from $640 million, or 65 cents, a year ago. The latest quarter included restructuring charges of 2 cents a share. Sales rose 3.1%, to $17 billion. Sales at stores open at least one year, a key retail metric, fell 0.2% from the year-ago quarter. Front-end same-store sales fell 1.6%, dragged down by the weak demand for discretionary goods and by lower demand for cough, cold and flu products, said the report.

Pharmacy sales rose 3.2% as the company sold more 90-day prescriptions in stores, an offering previously available only by mail. Pharmacy same-store sales rose 0.6%.