Pinnacle Launches New Client Support Portal

Offers enhanced self-service access

Published in CSP Daily News

ARLINGTON, Texas -- After completing a review of new software tools for managing help-desk calls, software issues and enhancements, The Pinnacle Corp. recently announced the activation of a new Client Support Portal.

A key feature in deciding on the right tool was to provide self-service access to clients. This portal enables clients to monitor the status of Help Desk calls, and it provides another method for clients to submit support requests.

"Providing self-service access to Help Desk calls gives our clients another method to keep up-to-date with support requests they've submitted," said Mary Clements, director of client support at Pinnacle. "Instead of having to call or email the client support team, our clients can now see the latest updates on their help desk calls directly in the Client Portal."

Arlington, Texas-based Pinnacle provides leading edge automation technology to the rapidly evolving convenience store and petroleum industries. It delivers products that automate the broad spectrum of convenience store operations and supply-chain management of fuel operations.

Keywords: 
back office