C-Store Visits Decline in Fourth-Quarter 2013

Both loyal-to-one, loyal-to-none customers stopped at the convenience store less often

Published in CSP Daily News

Convenience Store customer

CHICAGO -- A tightened grip on consumer spending and a historically soft December contributed to a decline in convenience store visits in the fourth calendar quarter of 2013, reported The NPD Group. In spite of favorable gasoline prices and improved consumer confidence, traffic volumes for conventional c-stores were down 3% in the quarter compared to the same period in 2012, according to NPD c-store market research.

Visits to traditional c-store chains and major oil chains remained stable, but steady traffic at these two channels was not enough to offset the declines at small/other chains where visits were down 8.7%, and conventional chains, which saw traffic decline by 2.7%, according to NPD's Convenience Store Monitor. The service tracks the consumer purchasing behavior of approximately 50,000 c-store shoppers in the United States. Those consumers who visited c-stores in the last quarter of 2013 made an average of six visits per person in a 30-day period, which is on par with the same quarter year ago.

Both loyal-to-one-convenience-store customers and those who visit multiple c-stores cut down on their visits in fourth-quarter 2013, NPD said. Loyal consumers decreased their visit share by 1.3% compared to year ago, and those who use many c-stores reduced their share by 1.6%.

On the flip side, the c-store customer core segment, those consumers who visit two to three c-stores, increased their visit share by more than 3% in the period, and they remain the largest group at 51% of buyers.

Average product units purchased per visit per buyer were 3.3, which was flat compared to year ago. The average product incidence (percent of customers who bought a specific product) remained somewhat steady for most categories, except for growth categories such as lottery tickets, cigarettes and candy/gum.

"It will remain a challenging and competitive environment in 2014, and retailers will continue to fight for dollars," said April Moffa, NPD c-store industry analyst. "C-stores can hold on to their base with the right product mix, selection and quality, all of which are growing reasons why consumers choose the stores they do."

The NPD Group, Chicago, provides global information and advisory services to sectors including automotive, beauty, consumer electronics, entertainment, fashion, food and foodservice, home, luxury, mobile, office supplies, sports, technology, toys and video games.