CSP/Service Intelligence Mystery Shop

Mystery Shop: 
2014

Rutter's Farm Stores

Top Performer: Coffee
94.9%
Overall Score: 92.8%
Study Average: 91.9%
Headquarters: 
York, Pa.
No. of Stores: 
60
Number of mystery-shop audits conducted: 
59
Report Highlights
SectionScoreStudy Average
Employees98.3%97.1%
Restrooms97.3%91.5%
Exterior cleanliness97.2%92.7%
General interior97.0%90.9%
Pump islands95.5%88.1%
Coffee94.9%92.2%
Dairy cooler93.2%92.7%

Subsections where retailer earned a score of 100%:

  • All flavors on the fountain machine operational
  • All lights in the store working
  • Coffee area fully stocked
  • Garbage cans in front of the store well-maintained
  • Procedure for taking the temperature in the dairy cooler
  • Procedure for taking the temperature in the sandwich cooler
  • Products in the dairy cooler within their expiration date
  • Restroom properly stocked
  • Sandwiches have expiration/made-on dates
  • Sandwiches within their expiration date

Calculation notes: Overall scores are calculated using all score questions on the survey. Each question is given an equal weight.

Category scores (exterior, dairy cooler, coffee, etc.) are calculated using all scored questions in that category. Each question in the category is given an equal weight.

About the audits: Audits were conducted between April 24 and June 4, 2014. Audits could be conducted between 11:30 a.m. and 7:30 p.m. any day of the week.