CSP/Service Intelligence Mystery Shop

Mystery Shop: 
2014

QuikTrip

Top Performer: Employees
100%
Overall Score: 92.2%
Study Average: 91.9%
Headquarters: 
Tulsa, Okla.
No. of Stores: 
685
Number of mystery-shop audits conducted: 
121
Report Highlights
SectionScoreStudy Average
Employees100%97.1%
General interior95.2%90.9%
Exterior cleanliness94.8%92.7%
Pump islands93.9%88.1%
Restrooms93.4%91.5%

Subsections where QuikTrip earned a score of 100%:

  • All on-duty employees wearing a uniform including a nametag
  • All on-duty employees well-groomed
  • Exterior signage in good condition
  • Fountain-drink area fully stocked with supplies
  • Sandwiches look appealing (fresh and attractively presented)

Calculation notes: Overall scores are calculated using all score questions on the survey. Each question is given an equal weight.

Category scores (exterior, dairy cooler, coffee, etc.) are calculated using all scored questions in that category. Each question in the category is given an equal weight.

About the audits: Audits were conducted between April 24 and June 4, 2014. Audits could be conducted between 11:30 a.m. and 7:30 p.m. any day of the week.