The beverage segment may well be convenience stores' front line of the battle for shopping trips, and it behooves operators to protect this niche and grow via the best means possible. Suggestion: Put your beer on ice.
The recent credit-card data theft at Target is a striking reminder of how tightly our retail brand name is tied to the trust of our customers and how it can be shattered in an instant with the loss of our customers’ data.
Whatever happened to the good ol’ days of customers going directly to a store manager and informing him or her of their dissatisfaction? Shoppers now have the ability to share their experience by writing reviews or sharing their experience via social media.
Is it a convenience store? Is it a supermarket? Customers may ask these questions when they first visit Green Zebra Grocery in Portland, Ore., but they may not be able to answer—even after shopping the entire store.