TA Implementing SevOne Performance Appliance Solution Provides uninterrupted communication between headquarters, franchises
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WESTLAKE, Ohio -- TravelCenters of America (TA) is using SevOne Inc.'s Performance Appliance Solution (PAS) to proactively monitor approximately 20,000 elements across its more than 250 U.S. sites. TA is headquartered in Westlake, Ohio, and is a major full-service U.S. travel center operator. Newark, Del.-based SevOne is a provider of a distributed network performance management solution that delivers a holistic, integrated perspective on IT performance.
"Using SevOne's performance management solution, we have been able to provide uninterrupted 24/7 communication between TA headquarters and our nationwide TA franchises," said Eric DePanfilis, Network Engineer for TA. "The SevOne solution gives us the full visibility we need so that we can monitor and prevent chronic problems before they occur—and at three to four times less the cost of larger network management vendor's systems."
TA has a large IT environment at its Ohio headquarters, which includes all of the company's servers, routers, switches and primary and secondary datacenters. It connects with the company's multiple nationwide franchises via an MLPS network cloud. The franchises need to communicate with headquarters several times a day, so network availability and performance are vital to business operation
"If the main network connection to headquarters is saturated, it affects communication with all of the franchises connected to it. Such issues can slow down the processing of transactions and affect cash flow," said DePanfilis.
Identifying and fixing a network performance problem was a tedious and time-consuming task for TA's IT department. A network engineer would have to manually log in to the head end router to access generic information just to begin the process of solving the problem. Now, TA's IT management staff has complete visibility into critical network performance management data including down-to-the-second graphs and reports and a built-in performance history audit. "Our SevOne system provides far more granular information than the generic reports produced by our previous monitoring system," added DePanfilis.
"We are pleased that TA continues to use the SevOne product to improve the way it conducts business," said Vess Bakalov, CTO for SevOne. "One feature that has proven to be very valuable to TA is the ability for them to jump into a remote site interface and run reports on utilization over the past week or month, then, from that same graph, they can zoom into a real-time view for more granular measurement. We are committed to the continued development of our solution and we look forward to helping TA enhance the performance of its networks and applications."
TA is a leading national chain of travel centers in 41 states and Canada under the TravelCenters of America and Petro brands. With convenient locations on interstate exits, TA offers its customers diesel and gasoline fueling services, full and quick-service restaurants, heavy truck maintenance services, 24-hour convenience stores, electronic communication (WiFi) and other services, all within large, high traffic facilities.
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TA has a large IT environment at its Ohio headquarters, which includes all of the company's servers, routers, switches and primary and secondary datacenters. It connects with the company's multiple nationwide franchises via an MLPS network cloud. The franchises need to communicate with headquarters several times a day, so network availability and performance are vital to business operation